What payment methods are accepted on MacheSantral?

We accepts a variety of payment methods including:

• Pay on Delivery allows for payment in cash, or with credit/debit card, bank transfer, or Mastercard upon delivery.

• Paypal/Stripes accepts payment through Mastercard, Visa cards and bank transfers.

• Vouchers allow you to pay using a voucher code

How secure is my payment information on MacheSantral?

MacheSantral prioritizes customer payment security with encryption, and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions.

What do i do if my payment is declined?

If your payment is declined, you can check the following to resolve the issue:

• Check the  spelling and billing information you entered for accuracy.

• Ensure that your credit card has sufficient funds or that your bank account has enough balance.

• Check if there are any restrictions on your card, such as a daily spending limit.

• Make sure your card has not expired.

 

If you’ve checked the above and your payment is still declined, you can contact MacheSantral customer service for assistance via our livechat.

Note: It is recommended to keep the details of the error message that appears during the declined transaction to provide to MacheSantral customer service for a faster resolution.

Can i pay cash on delivery for my orders?

Yes, you can pay for your orders in cash upon delivery on MacheSantral. You can choose to pay in cash or opt for other payment options such as a credit/debit card, bank transfer, or Mastercard payment – all without the need to enter payment information beforehand.

How do i do if i have been charged twice for the same orders?

If you have been charged twice for the same order, you can contact MacheSantral customer service for assistance in resolving the issue. They can be reached through the Live Chat.

Please provide the following information to MacheSantral customer service when reporting a double charge:

• Your name and email address used to place the order.

• Order number and date of purchase.

• Details of the double charge (amount, date, and transaction number).

MacheSantral  customer service will assist you in resolving the issue and arranging for a refund if applicable.

 

How do i do if i have been charged twice for the same orders?

If you have been charged twice for the same order, you can contact MacheSantral customer service for assistance in resolving the issue. They can be reached through the Live Chat.

Please provide the following information to MacheSantral customer service when reporting a double charge:

• Your name and email address used to place the order.

• Order number and date of purchase.

• Details of the double charge (amount, date, and transaction number).

MacheSantral  customer service will assist you in resolving the issue and arranging for a refund if applicable.

 

How do i know if my payment has been processed successfully?

You can check the status of your payment by following these steps:

Step 1: Go to the “ORDERS” section in your account dashboard.

Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be “Confirmed.”

You will also receive a confirmation email from MacheSantral after a successful payment. If you do not receive a confirmation email, or if you have any concerns about your payment, you can contact MacheSantral  customer service via our livechat.

 

How long does it take for my payment to be processed?

Most payments on MacheSantral are processed immediately when completed. However, specific processing times may vary depending on the payment method.

To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact MacheSantral ‘s customer service team for assistance.